The Finding Behind the Tenant Call
A suite that stays dry through October can go damp after the first thaw, and the call comes in on a Monday. The cause is usually an open lap, a split flashing at a rooftop unit, or a drain that froze solid and then backed up. Each of those leaves something a technician can photograph from the deck.
We walk the roof, mark each finding on a plan and tie it to the suite below. The manager gets a numbered list, not a story. Over a few seasons the list shows which buildings generate repeat calls and which ones simply had a bad week. That difference decides whether a building gets a patch or a line in the capital request.
One more habit helps. The tenant's own description goes into the log word for word, with the date and the unit number. A phrase such as "drip only when the wind is from the lake" is a clue to a wall flashing or a coping joint, and it costs nothing to keep.